BPO Sales Development Representative

The role

This person will handle inbound calls, emails, and web inquiries from prospective healthcare clients. They will qualify leads, schedule appointments for Account Executives, and maintain CRM records.

What you will do

• Handle inbound calls, emails, and web inquiries from prospective healthcare clients
• Qualify leads based on defined criteria and route opportunities appropriately
• Schedule appointments and product demos for Account Executives
• Maintain accurate activity and lead records in the CRM
• Follow up with inbound prospects to ensure timely engagement
• Learn and articulate the company's healthcare-focused value proposition
• Collaborate with sales and marketing teams to improve lead quality and conversion

Required qualifications

• Experience in a sales, customer support, or appointment-setting role
• Prior experience working remotely
• Fluency in remote collaboration tools such as Slack, Zoom, Google Workspace, Asana, or similar
• Experience working with US or UK-based companies or customers
• Strong verbal communication skills
• Comfort speaking with prospects by phone
• Basic CRM experience (GoHighLevel, Salesforce, HubSpot, or similar)
• Reliable internet connection
• Professional remote work setup

Nice to have

• Exposure to healthcare, medical services, health tech, or insurance environments
• Experience handling inbound sales or customer inquiries
• Familiarity with appointment setting or lead qualification processes

About the company

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