CRM Platform Lead

The role

This senior individual contributor will drive the strategy, architecture, and hands-on delivery of the Salesforce environment. You will own complex multi-cloud ecosystems and lead enterprise implementations end-to-end.

What you will do

• Take end-to-end ownership of Salesforce platform architecture, configuration, and ongoing optimisation
• Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice
• Lead large-scale CRM implementations
• Act as the primary Salesforce point of contact for internal stakeholders and cross-functional teams
• Drive automation, workflow design, and integration architecture across business units
• Ensure data integrity, platform security, and compliance with internal IT and MDM policies
• Champion Salesforce best practices and maintain up-to-date documentation and change management records
• Proactively identify platform gaps and propose solutions

Required qualifications

• 5+ years of hands-on Salesforce experience in enterprise or mid-to-large scale business environments
• Multi-cloud expertise across at least 2–3 of: Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice
• Track record of successfully delivering large, complex Salesforce implementations
• Proven ability to self-direct, prioritise, and deliver outcomes without micromanagement
• Salesforce Administrator certification required
• Clear, professional communication skills — written and verbal
• Must have prior remote work experience
• Fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar)
• Ideally worked with US or UK-based companies

Nice to have

• platform-specific certifications
• MDM/endpoint compliance awareness and familiarity with IT security frameworks
• Experience operating within environments with strict data governance or compliance requirements
• Exposure to Salesforce CPQ, Revenue Cloud, or Experience Cloud
• Prior experience in a platform lead, senior admin, or Salesforce architect capacity

Before you apply

• Applications without prior remote work experience and fluency with remote tools will not be considered
• You must complete the application form in full
• You will be required to record a video as part of the application process
• If you do not record a video, you will not be considered for any open roles

About the company

Hire Hangar connects top talent with vetted employers.