Hirehangar
MSP Senior Technical Support
South Africa, Remote. Posted 2 months ago
The role
You will independently own and resolve tickets across a modern IT stack. You will manage Microsoft 365/Azure environments, endpoint security, networking, and backup/DR for multiple client tenants.
What you will do
- Own and work the ticket queue independently
- Administer Microsoft 365 and Azure/Entra environments
- Manage endpoint security tools
- Monitor and manage email security
- Oversee backup and disaster recovery operations
- Configure, troubleshoot, and maintain networking environments
- Monitor network health and performance using Auvik
- Maintain documentation in Hudu
- Support security awareness initiatives via Usecure
- Manage software licensing through Pax8
Required qualifications
- Prior MSP experience
- Strong, hands-on administration experience with Microsoft 365 and Azure/Entra
- Experience with RMM/PSA platforms such as Syncro, ConnectWise, Autotask, or similar
- Hands-on experience with EDR/MDR endpoint security tools
- Solid networking competency with Meraki, Unifi, or similar platforms
- Demonstrated ability to own a ticket queue independently
- Clear written and spoken English
- Availability during US Central business hours
Nice to have
- Direct experience with Syncro specifically
- Experience with Datto BCDR
- Direct hands-on experience with Huntress or SentinelOne
- Microsoft certifications (MS-900, AZ-900, MD-102, SC-900)
Before you apply
- Complete the application form in full
- Record a video as part of the application process
About the company
Hire Hangar connects top talent with vetted employers.