Patient Coordinator

The role

The Patient Intake & Care Coordinator serves as the first point of contact for prospective patients. This role focuses on delivering a patient-centered experience through SMS and phone conversations to guide individuals from inquiry to scheduled consultation.

What you will do

• Respond promptly to inbound SMS and phone inquiries from prospective patients.
• Lead warm, empathetic intake conversations to understand patient needs and goals.
• Schedule consultations using Calendly and internal systems.
• Accurately capture patient details and notes in CRM and EMR platforms.
• Conduct timely follow-ups to nurture engagement and support scheduling.
• Maintain organized documentation while ensuring confidentiality and data accuracy.

Required qualifications

• 2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support roles.
• Excellent written and spoken English communication skills.
• Strong interpersonal skills with a naturally empathetic and patient-focused approach.
• Comfortable working in a structured on-call environment with consistent responsiveness during assigned hours.
• Proficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).
• Prior remote work experience is required.
• Fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar).
• Ideally worked with US or UK-based companies.

Nice to have

• Experience supporting US-based healthcare providers or telehealth practices.
• Familiarity with CRM or EMR systems such as Go High Level, DrChrono, or similar.
• Background in wellness, chiropractic, physical therapy, or concierge medicine environments.

Before you apply

• Complete the application form in full.
• Required to record a video as part of the application process.
• Applications without remote work experience with US or UK-based companies will not be considered.

About the company

Hire Hangar connects top talent with vetted employers and fast-growing global companies.