Customer Success Associate

South Africa, Remote. Posted 3 months ago

The role

This person will own client relationships from kickoff to renewal for a podcast studio. They will manage onboarding, production timelines, and campaign metrics to ensure series meet growth targets.

What you will do

Welcome new clients with structured onboarding calls
Set milestones for episode planning, recording, and distribution
Keep stakeholders informed through concise status updates
Manage production timelines, guest calendars, and hand-off points in the CRM
Review download trends, listener feedback, and campaign metrics weekly
Distill insights into recommendations for marketing teams
Align expectations and rally internal editors, designers, and strategists when obstacles arise

Required qualifications

Three or more years managing post-sale relationships for a tech-enabled service
Hands-on fluency with workflow automation in Zapier or Make
Comfort running meetings on Zoom
Clarity in written updates
A calm, solutions-first approach

Nice to have

Experience in media, content marketing, or SaaS
Experience with podcast hosting platforms
Basic audio terminology
B2B marketing metrics

About the company

Hire Hangar connects top talent with vetted employers. They offer competitive pay and real growth opportunities.