Customer Success Specialist

The role

You will lead client relationships from onboarding through renewal. You will serve as the main point of contact and manage timelines using automation tools.

What you will do

• Onboard new clients with structured kickoff calls and milestone planning
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience

Required qualifications

• Experience managing client relationships
• Hands-on experience with automation tools (Zapier or Make is a must)
• Strong communication skills
• Confidence leading calls over Zoom
• Comfortable managing timelines, workflows, and CRM systems
• Calm, proactive, and highly organized

Nice to have

• familiarity with B2B environment

Before you apply

• Complete the application form in full
• Required to record a video
• If you do not record a video, we will not be able to consider you for ANY open roles

About the company

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