Customer Operations Lead

San Francisco. Posted a month ago

The role

The Customer Operations Lead owns customer-facing work that cannot be automated with AI. You will manage systems for customer activation and engagement as an implementation counterpart to GTM Engineers.

What you will do

Own the human-in-the-loop layer of HUD’s operations across data suppliers and frontier labs and enterprises
Jump into customer conversations to build trust, clarify context, or move things forward
Resolve contract, onboarding, and platform blockers by working with internal owners
Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications
Build lightweight systems that streamline workflows or make resolving problems easier

Required qualifications

Experience in customer operations, business operations, consulting, or similar roles
Familiar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking
Demonstrated judgement in customer-facing situations
Comfort managing many small but important threads at once
High attention to detail and strong follow-through
Used AI tools to improve productivity

Nice to have

Early-stage startup experience with ability to work independently in fast-paced environments
Experience working with technical customers
Familiarity with RL, e.g., you know what environments, evals, and benchmarks are
Thrive in unstructured problem spaces

Benefits

Competitive compensation
100% covered top-of-the-line medical, dental, and vision (US and Singapore employees)
Lunch and dinner for in-office employees
Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
401k with a 4% match
Equinox membership and commuter benefits (US employees)
Health/wellness stipend (Singapore employees)
Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc.
Annual travel budget to visit either office

Before you apply

We provide support for relocation and visas for strong full-time candidates to the US or Singapore
The process is 2 technical interviews and a 2-3 day work trial

About the company

HUD's mission is to build reliable, fair and open infrastructure for AI data. The team is a growing group of researchers, engineers and operators backed by $16M from top VCs and YC (W25).