Technical Support Engineer - APAC

The role

You will own customer tickets from first response to resolution. You will work in Linux daily to fix customer problems on real infrastructure.

What you will do

• Own every ticket from first response to resolution
• Manage the SLA clock including first response and severity classification
• Perform first technical response and triage
• Reproduce problems and gather logs and configuration
• Manage customer environment access and configuration
• Execute and author runbooks
• Maintain customer-facing docs and internal knowledge base

Required qualifications

• Very strong Linux experience and daily work in the CLI
• Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support
• Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups
• Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers
• Clear and fast written communication under time pressure
• Good judgment about the limits of your own knowledge
• Comfortable working across time zones and with an on-call rotation

Nice to have

• Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar)
• Scripting in bash or Python to automate repeat work
• Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment
• Background in GPU cloud, HPC, or a hardware-adjacent support org

About the company

Hyperbolic is making global AI compute liquid by bringing fragmented, heterogeneous GPU capacity together into one unified platform. They build toward a future where compute flows as freely as electricity.