Hyperexponential

Customer Success Manager

London (hybrid). Posted 4 months ago

The role

You will drive measurable customer value and adoption for enterprise SaaS customers. You will manage account health, renewals, and expansion opportunities while building strategic relationships with senior stakeholders.

What you will do

  • Drive measurable customer value and adoption by guiding accounts to achieve strategic outcomes
  • Maintain and grow account health and deliver strong net revenue retention
  • Manage proactive renewals and identify expansion opportunities
  • Deliver customer engagements such as QBRs, workshops, and value assessments
  • Capture and structure feedback from enterprise customers to influence product and operations
  • Partner with Sales, Product, and BVC to ensure seamless delivery and align on strategies
  • Demonstrate hx Values and Culture during performance reviews

Required qualifications

  • Delivered measurable value and adoption outcomes for enterprise SaaS customers
  • Managed account health and renewals in a high-growth setting
  • Led high-impact customer engagements including QBRs, workshops, and value assessments
  • Captured and synthesised structured customer feedback
  • Collaborated effectively with Sales, Product, and Delivery teams
  • Demonstrated resilience, adaptability, and proactive ownership in fast-paced, ambiguous environments

Nice to have

  • Experience within insurance, fintech, or complex B2B environments

Benefits

  • £5,000 training and conference budget
  • 25 days of holiday plus 8 bank holidays
  • Company pension scheme via Penfold
  • Mental health support and therapy via Spectrum.life
  • Individual wellbeing allowance via Juno
  • Private healthcare insurance through AXA
  • Income protection and Life Insurance
  • Cycle to Work Scheme
  • Top-spec equipment
  • Regular remote and in-person hackathons, lunch and learns, socials, and game nights
  • Team breakfasts and lunches, snacks, drinks fridge, and an office at The Ministry
  • Opportunities for personal development and growth

Before you apply

  • Background checks will be conducted as part of the hiring process

About the company

hyperexponential (hx) is building an AI-powered platform for the insurance industry to enable critical pricing and underwriting decisions. The company is backed by a16z, Highland Europe, and Battery Ventures.