Customer Billing Support Specialist

The role

You will handle basic billing inquiries and daily billing tasks. You will work under the direction of the Billing Manager and closely with the Accounting Team to resolve billing issues and maintain account accuracy.

What you will do

• Serve as the primary point of contact for incoming basic billing support requests via email, chat, and/or scheduled phone support.
• Perform daily billing tasks including preparing refunds and credits, issuing invoices, and processing customer account changes.
• Respond to billing inquiries and help customers update billing information.
• Ensure customer contact information on file is accurate and up to date.
• Troubleshoot electronic payment failures and work to resolve them.
• Complete customer vendor setup requirements.
• Meet or exceed established customer inbound ticket quotas.
• Assist with maintaining written and/or video documentation for internal billing processes and procedures.
• Provide project support as requested by management.

Required qualifications

• 1–3 years of experience in a customer service role.
• Working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions.
• Excellent written and verbal communication skills in English.
• Strong organization, accuracy, and attention to detail.
• Ability to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs.
• Ability to work effectively within a remote team and collaborate across teams.
• Working skills in billing, technology, product knowledge, data analysis, using tools and technology, and problem solving.
• Foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration.

Nice to have

• Experience with Salesforce, Zuora, ZenDesk or other billing and ticketing systems.

About the company

Intellistack is a provider of no-code productivity solutions that help teams build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes.