Solutions Architect

The role

The Solutions Architect owns end-to-end solution design for strategic enterprise accounts from scoping to integration go-live. This role involves designing integration architectures connecting AI platforms to core banking systems, telephony, and contact center stacks.

What you will do

• Own end-to-end solution design for assigned strategic enterprise accounts
• Design and deliver integration architectures for core banking, telephony, and contact center stacks
• Serve as the primary technical point of contact and escalation owner for customer engagements
• Deliver documented architecture blueprints and integration specifications
• Act as escalation owner for production integration issues
• Participate in pre-sales technical discovery for strategic opportunities
• Build reusable integration reference architectures, design documents, and runbooks
• Contribute structured product and integration feedback to Engineering and Product

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience
• 6–12 years in B2B SaaS or enterprise technology
• 3–5 years in a dedicated Solutions Architect, principal engineer, or technical architect role
• Career progression from hands-on engineering or integration work into architecture
• Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent)
• Telephony and CCaaS integration fluency including SIP trunking, PSTN routing, IVR handoff patterns, or voice AI engine connectivity
• Deep understanding of conversational AI and NLU architecture
• Strong cross-functional operating style

Nice to have

• Background in financial services technology or another regulated vertical
• Skilled in using AI and productivity tools

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Daily meals on us
• Commuter benefit
• Monthly wellness stipend
• Claude Enterprise + frontier AI tools
• Brand-new 21st-floor SF office
• Discretionary PTO
• Paid parental leave
• Mental health, wellness & family benefits
• Founding-team-tier equity
• Top-of-market base

About the company

interface.ai is redefining how financial institutions serve their members through agentic AI and conversational AI. The company has $30M in Series A funding and is cash-flow positive.