Principal Product Manager – AI Platform

The role

You will own the AI platform that every product at the company depends on. You will assess the multi-component platform, define technical direction, and mentor other product managers. You will manage agent runtime, model lifecycles, and platform contracts to scale the system to millions of users.

What you will do

• Manage agent runtime and orchestration including multi-agent orchestration and tool routing
• Define platform contracts, APIs, versioning, and migration strategy
• Manage model lifecycle including selection, evaluation, and fine-tuning enablement
• Oversee inference performance and reliability including latency budgets and deployments
• Handle safety and compliance including PII detection and SOC2/GDPR readiness
• Manage evaluation and quality through regression testing and hallucination measurement
• Integrate voice and multimodal patterns like ASR/TTS
• Provide pillar leadership by setting technical direction and mentoring
• Prioritize competing demands from multiple product pillars

Required qualifications

• 8+ years in product management
• 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products
• Owned a multi-component platform serving multiple product teams
• Deep technical fluency to read code, review architecture, and debug production issues
• Experience with AI/ML platforms such as LLM orchestration, model evaluation, fine-tuning, or RAG
• Experience governing platform contracts and managing internal team consumption
• Built in enterprise SaaS environments with multi-tenant, compliance, and governance requirements
• AI-native workflow using AI to build agents, automate analyses, and prototype with code

Nice to have

• Financial services or regulated industry experience
• Voice/ASR/TTS systems and real-time latency-sensitive products
• LLM evaluation frameworks, multi-agent orchestration, or RLHF/RLAIF
• Knowledge graph or RAG-based retrieval systems
• Built a platform team from scratch

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Daily meals on us
• Commuter benefit
• Monthly wellness stipend
• Claude Enterprise + frontier AI tools for every employee
• Brand-new 21st-floor SF office at 44 Montgomery
• Discretionary PTO
• Paid parental leave
• Mental health, wellness & family benefits
• Founding-team-tier equity
• Top-of-market base

About the company

interface.ai is redefining how financial institutions serve their members through agentic AI and conversational AI. The company has $30M in Series A funding and is cash-flow positive.