Staff Platform & Reliability Engineer

The role

You will own the reliability, security, and deployment of the agentic AI platform for financial services. You will define SLOs, manage disaster recovery, oversee cloud infrastructure on AWS, and lead incident management.

What you will do

• Define customer-facing SLIs and SLOs and run an error-budget program
• Own the disaster recovery strategy including regional failover and RTO/RPO
• Manage a GitOps deploy path with progressive delivery and one-click rollback
• Manage AWS foundation, Kubernetes platform, and service mesh
• Lead end to end incident management including paging, rotation, and post-mortems
• Manage observability including metrics, logging, and distributed tracing
• Build automation and guardrails for AI-native operations
• Own infrastructure security including IAM, secrets management, and network policy
• Provide compliance evidence for SOC 2 Type II and regulator reviews
• Protect the platform against AI-specific threats like prompt injection

Required qualifications

• Senior-most, hands-on IC who has run production systems with real uptime commitments
• Deep production Kubernetes on AWS, including service mesh, with GitOps-based delivery
• Infrastructure-as-code at multi-account scale
• Experience building SLO and error-budget practices
• Experience delivering multi-region or DR capability with proven failover tests
• Security practice including least-privilege IAM, secrets management, and software supply-chain controls
• Experience producing evidence for auditors (SOC 2, ISO 27001, PCI, or FFIEC-style exams)
• Extreme AI fluency using frontier AI tools daily
• Strong programming in TypeScript and/or Python, plus Bash
• BS/BA in Computer Science

Nice to have

• MS or PhD
• Real-time voice or telephony systems, or other latency-critical streaming workloads
• Operating streaming and analytical data platforms and durable workflow engines at scale
• Chaos engineering and running resilience exercises against live environments
• Regulated-industry background (fintech, banking, healthcare)
• Threat modeling for LLM and agentic applications
• Cloud cost engineering

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Daily meals on us
• Commuter benefit
• Monthly wellness stipend
• Claude Enterprise + frontier AI tools for every employee
• Brand-new 21st-floor SF office at 44 Montgomery
• Discretionary PTO
• Paid parental leave
• Mental health, wellness & family benefits

Before you apply

• San Francisco-based and committed to working onsite
• On-call participation

About the company

interface.ai is the agentic AI platform for financial services, serving over 100 banks and credit unions. The company is cash-flow positive and backed by $30M in Series A funding.