Senior Account Manager

The role

You will own the commercial side of customer transitions by renewing, re-contracting, and re-pricing customers onto a new platform. You will also grow these accounts through expansion of modules, departments, and commitments.

What you will do

• Lead the commercial side of customer transitions including renewal timing, re-contracting, and moving customers onto new pricing models.
• Explain new pricing and packaging to executives and negotiate within the discount approval process.
• Build and quantify the ROI case from existing deployments to support renewal and expansion.
• Use every renewal to expand through new modules, departments, use cases and larger commitments.
• Learn customer strategic plans, efficiency ratios and tech stacks to time offers.
• Partner with the CSM on account health.
• Multi-thread across the C-suite and department leaders.
• Navigate committee and board approvals aligned to budget cycles.
• Guide customers through vendor due diligence and third-party risk reviews.
• Qualify, prioritize and forecast renewal and expansion opportunities using MEDDPICC.

Required qualifications

• 5+ years in account management, customer success or full-cycle sales in B2B SaaS.
• Comfortable talking money with customers including pricing, packaging, renewals and multi-year negotiation.
• A track record of retaining and growing a book of business.
• Background as a commercially minded CSM, or an AE who prefers building long-term customer relationships to hunting new logos.
• Excellent communication and executive presence.
• Proven ability to manage a portfolio of accounts and multiple opportunities at once.
• Experience with MEDDIC/MEDDPICC or a similar qualification methodology.
• Fluent with generative AI tools in your daily workflow.

Nice to have

• experience with consensus-driven buying (committees, boards, procurement)
• AI or CX platforms
• credit union and community bank accounts

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Daily meals on us
• Commuter benefit
• Monthly wellness stipend
• Claude Enterprise + frontier AI tools for every employee
• Brand-new 21st-floor SF office, above Montgomery BART Station
• Discretionary PTO
• paid parental leave
• Mental health, wellness & family benefits
• Founding-team-tier equity
• top-of-market base

About the company

Interface AI builds agentic AI for credit unions and community banks. The company has $30M in Series A funding and is cash-flow positive.