Implementation Specialist

The role

The Implementation Specialist guides newly signed customers from post-sale through go-live. You will develop project plans, train users, and manage the implementation of the product.

What you will do

• Complete implementation and setup steps for newly signed customers within our product
• Interpret customer agreements to set up the implementation process
• Work closely with the development team on setting up technical integrations and configurations
• Create documentation and training materials for customers and product end users
• Serve as a member of the Customer Success team and contribute to overall strategy
• Respond to customer queries via phone, email, or chat
• Maintain regular and proactive contact with integration customers
• Report on project progress to meet or exceed milestone timelines
• Coordinate multi-partner relationships for seamless integration
• Utilize Salesforce to track customer interactions and contractual obligations

Required qualifications

• High school diploma or equivalent
• Minimum of three (3) years’ experience in a customer facing role
• Proficient in the use of Microsoft Office Suite
• Deep experience onboarding customers in an API environment
• Excellent verbal and written communication and presentation skills
• Customer-oriented and provide exceptional customer service through telephone and email
• Detail oriented with the ability to multitask and manage time
• Ability to work independently while being a proactive team member
• Excellent project management, problem solving, influencing, and interpersonal skills
• Ability to manage short- and long-term projects and report on progress

Nice to have

• Preference for those based in Eastern time zones

Benefits

• Competitive compensation
• Remote-first
• One-time home office stipend
• Monthly Wi-Fi reimbursement
• Flexible work
• Flexible scheduling
• Annual company-wide offsite
• Flexible PTO
• 17 company holidays
• Paid sick leave
• Paid parental leave
• Medical, dental, and vision coverage

About the company

Interra Health is a healthcare technology company formed through the merger of DoseSpot, Arrive Health, and pVerify. It delivers eligibility, coverage, pricing insights, prescribing tools, and pharmacy transparency.