Expert Onboarding & Community Manager

The role

This person will guide new experts through the signup and onboarding process. They will coordinate social media launches and manage community engagement and relationships with experts.

What you will do

• Guide new experts through the signup and onboarding process
• Ensure profiles are complete and optimized for a successful launch
• Coordinate with experts to develop and schedule social media announcements
• Draft social media assets to maximize engagement and visibility
• Maintain and strengthen relationships with experts
• Encourage additional social posts and nurture a community of engagement
• Identify opportunities for experts to refer other key individuals to the platform

Required qualifications

• 2+ years of experience in community management, social media, or a customer success role
• Exceptional interpersonal and communication skills
• Experience coordinating social media content and engagement strategies
• Goal oriented with a track record of exceeding targets
• Familiarity with CRM software and willingness to build processes
• Strong problem-solving skills and the ability to think critically and creatively
• Excellent communication and interpersonal skills
• High degree of adaptability
• Ability to work in the office 3 days per week

Nice to have

• experience within a tech or online platform environment

Benefits

• competitive salary
• equity
• health insurance
• apple equipment
• company trips and events
• allowances
• flexible vacation days
• flexible sick days
• recharge days

About the company

Intro is a company on a mission to give everyone access to anyone. It started in 2022 by building a tool for top founders and experts to provide personalized advice via live video calls.