Senior Account Manager

The role

The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients. This person drives commercial growth, renewals, and expansion while working with cross-functional teams to ensure client value.

What you will do

• Identify and pursue opportunities to expand IntusCare's footprint through cross-sell and upsell strategies
• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations
• Develop and maintain strong, trust-based relationships with executive and operational stakeholders
• Monitor and be responsible for overall account health and proactively address risks
• Serve as the voice of the customer internally by building cross-functional relationships
• Lead quarterly business reviews and strategic planning sessions with clients
• Collaborate internally with Product and Analytics teams to communicate client needs
• Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
• Drive success in your book of business through proactivity and self-direction

Required qualifications

• 4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments
• Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
• Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal
• Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
• Excellent communication, negotiation and relationship-building skills
• Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
• Proficiency with CRM systems and project management tools

Nice to have

• Experience with EMR software is a plus

Before you apply

• This position is not eligible for sponsorship

About the company

IntusCare is the only end-to-end technology ecosystem built specifically for PACE and similar coordinated care models. They provide a purpose-built EMR and cloud-native solutions for complex senior care.