Implementation Manager

United States, Remote. Posted 5 months ago

The role

You will own customer rollouts end-to-end from requirements and solution design to user onboarding. You will also manage live accounts to drive adoption and ensure customers realize value.

What you will do

Own implementations from kickoff to go-live
Lead requirements and design workshops with scientists and IT
Translate bioprocess workflows into Invert deployments
Partner with Engineering on integrations
Run UAT and train users
Act as trusted advisor through go-live and beyond
Own live accounts including usage health, adoption, and renewal posture
Run business reviews tying Invert usage to customer goals
Be the voice of the customer to Product and Engineering

Required qualifications

5–7 years in implementation, customer success, or account management at a B2B SaaS company
Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar
Willingness to go deep on bioprocess fast is required
Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
Track record running multi-stakeholder implementations end-to-end
B.S. in a STEM field

Nice to have

Bioprocess fluency

Benefits

Competitive salary
Meaningful equity
Full benefits
Fully remote
Frequent team off-sites
Unlimited PTO

About the company

Invert makes bioprocess data usable through an AI agent that lets scientists query experimental history and catch deviations in real time.