Founding Technical Account Manager - USA

The role

You will own a book of accounts to ensure customers renew, expand, and receive value from products. You will act as a technical point of contact and help shape account management processes.

What you will do

• Own renewals across your book of accounts.
• Find and pursue growth within existing customers.
• Build expansion plans and work with Sales to close opportunities.
• Learn products in depth and understand customer deployments.
• Act as a trusted technical point of contact and help troubleshoot issues.
• Build relationships with technical users and decision-makers.
• Track usage and engagement to spot account risk.
• Run regular check-ins and business reviews.
• Use AI tools for account research, meeting prep and follow-up.
• Share customer feedback and feature requests with Product and Engineering.

Required qualifications

• 4+ years in technical account management, customer success or a similar customer-facing role at a software company
• A track record of owning renewals and growing accounts, with experience negotiating contracts
• Comfort with technical products, and the ability to have credible conversations with engineers as well as business stakeholders
• Experience managing multiple accounts at once and prioritizing well across them
• Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently
• Strong written and verbal communication, and composure when handling escalations
• Self-direction and comfort in a small team where the process is still being built

Nice to have

• Ideally based in the SF Bay Area or willing to relocate

Benefits

• benefits

About the company

Inworld is a research lab and inference provider focused on realtime AI for consumer-facing applications. They build first-party speech models, serve LLMs, and run the inference behind modular APIs.