Account Manager

The role

The Account Manager owns the day-to-day relationship for a portfolio of client accounts. You will coordinate specialists in Influencer, UGC, Creative, and Paid Media to provide a smooth client experience.

What you will do

• Own the day-to-day relationship on client accounts as the primary point of contact
• Run internal and client kickoffs after sales handoff
• Hold regular client calls to monitor client and project health
• Track progress, budgets and timelines alongside the Project Manager
• Coordinate Influencer, UGC, Creative and Paid Media specialists
• Spot risks and delivery issues and flag them through the escalation process
• Identify upsell and expansion opportunities
• Keep an eye on scope and raise requests for work outside the SOW
• Pull together performance insights and help prepare and present QBRs
• Share SOW and payment schedule details with Finance

Required qualifications

• Perfect written & spoken English
• 2+ years of experience in account management, client services or client success
• Experience managing multiple client accounts and stakeholders at the same time
• Working knowledge of influencer marketing, UGC or paid social
• Confident communicator
• Highly organized and detail-oriented
• Commercially aware
• Proactive, self-motivated and comfortable working independently in a fast-paced, remote environment
• Strong team player

Nice to have

• Experience at an influencer, UGC or performance marketing agency
• Experience scoping upsells or writing SOWs
• Familiarity with tools like ClickUp, Notion or a CRM

Benefits

• Unlimited Time Off & Sick Days
• Flexible hours
• Fully remote

About the company

inBeat is a tight-knit team of creative, data-driven people partnering with the world's largest brands.