Head of Internal Product, Systems & Creative Operations

The role

You will build an agency operations function that works like a product team. You will build and improve internal tools, workflows, and custom products while defining how the function works.

What you will do

• Building the team and defining how the function works
• Gathering requests, assigning ownership, and maintaining what is built
• Turning findings on where teams lose time, context, or clarity into a roadmap and requirements
• Building and improving internal tools, workflows, and custom products alongside operators and developers
• Deciding what to share across agencies and where different ways of working should remain
• Owning adoption, reliability, and continued improvement after launch

Required qualifications

• Deeply understand AI, what it is great for, where it fails, and how to use it effectively
• Ability to absorb context, be obsessively curious, and empathetic
• Ability to notice unnecessary friction and make complex systems feel simple
• Ability to build things that last with focus on adoption and scale
• Ability to give clear direction, develop others, and help teams think differently

Nice to have

• A background in product management or product design
• Agency or creative production experience
• Experience building and leading a small team

Benefits

• Unlimited Time Off & Sick Days
• Flexible hours
• Fully remote
• Opportunities to travel and spend time with our teams around the world

Before you apply

• Show one or two examples of something you have built or helped shape, including something made with AI

About the company

Fieldtrip is a network that brings together small, specialised agencies built around a belief in human craft.