Expansion Account Manager

San Francisco, Remote. Posted a month ago

The role

You will own a book of commercial customers end to end to keep and grow them. You will identify where usage outgrows plans and manage expansion opportunities. You will work with CS, GTM, Sales, and Product teams.

What you will do

Own a book of commercial customers end to end
Keep and grow existing customers
Spot where a team's usage is outgrowing their plan
Identify when an account is ready to grow into more offerings
Work with CS to understand account activity
Work with GTM to feed learnings back into sales and expansion
Pull in Sales and Product when an account needs it
Use AI to build account plans and catch expansion signals
Draft outreach using AI

Required qualifications

Experience doing the expansion side of account management
Experience with renewal conversations
Ability to handle pushback from a CTO or VP
Interest in AI tooling
Motivation by revenue
Ability to work in a startup environment without a fixed playbook

Benefits

Market-leading private medical insurance
Competitive PTO
First Friday of every month off
Enhanced 401k
Meaningful equity
Unlimited AI spend
Generous parental leave
$1000 to invest in your setup
$500 a year to invest in yourself

About the company

incident.io is an AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies. They have raised $100+ million from Index Ventures, Insight Partners, and Point Nine.