General Manager - NYC

The role

You will manage the daily operations of 5-10 locations and oversee a team of 20+ hospitality and operations staff. You will set the strategic direction for the New York City market and drive customer experience, sales, and operational excellence.

What you will do

• Manage daily operations of 5-10 locations
• Oversee a team of 20+ hospitality and operations staff
• Set strategic direction for the market
• Drive customer experience, sales, and operational excellence
• Manage a team of 5-8 consisting of Assistant GMs, Member Experience Managers, and Member Experience Associates
• Take full ownership of the P&L for the market
• Manage locally-based Area Sales Leads
• Handle complex deals and launch new locations
• Coach and inspire the front-line team to deliver service
• Work with cross-functional partners in Facilities and Member Tech

Required qualifications

• Proven track record of success in multi-unit management
• Experience leading teams of 10+ to deliver results
• Experience with P&L management
• Proven track record of developing strategies that drive P&L performance
• Experience managing sales teams in an in-person, direct-to-customer environment
• Experience working in high-touch service environments

Benefits

• Heavily subsidized healthcare plans
• Generous paid time off
• Long-term incentive plan
• Wellness programs
• Professional development grants
• 401k plan

About the company

Industrious is a premium workplace-as-a-service provider. They focus on creating great workplace experiences through a collaborative and inclusive environment.