Workplace Experience Manager - Palo Alto - 10 month fixed term contract

The role

You will serve as the on-site operations and hospitality leader for a major global digital bank client. You will own the full employee experience by managing facility operations, concierge services, and employee engagement programs.

What you will do

• Be the face of hospitality and first point of contact for employees and guests
• Provide Admin/Concierge services including guest registration and onboarding
• Support onboarding sessions, visiting teams, executive visits and coffee breaks
• Respond to requests in real time on Slack
• Coordinate surprise and delight moments and team-building activations
• Manage all facility operations to ensure a flawless environment
• Walk the space to keep meeting rooms, desks and common areas ready to use
• Reset workstations and meeting rooms and clean monitors
• Clean and replenish coffee machines and keep kitchen areas stocked and tidy
• Coordinate with client facilities, IT and security teams

Required qualifications

• Proven track record in operations, hospitality, or experience management in a premium environment
• Demonstrated history of vendor management, inventory control, and budget oversight
• Exceptional professional demeanor and polished communication skills
• Comfortable with hands-on food service, presentation and upkeep
• Proven ability to plan, organize, and execute large and small-scale events flawlessly
• Experience encouraging good habits in a shared space
• Technologically savvy with proficiency in Slack, Google Workspace, and scheduling/booking platforms
• Proactive problem-solver who can work independently without constant supervision
• Ability to perform early starts from 7:30 AM

Benefits

• Heavily subsidized medical, dental, and vision plans
• Flexible paid time off
• Paid parental leave
• Annual professional development grants
• 401(k) retirement savings program
• Wellness initiatives and additional employee support programs

About the company

Industrious is the largest premium workplace-as-a-service provider. They focus on creating great workplace experiences through collaboration and inclusivity.