Portfolio Experience Director

The role

You will lead hospitality and experience strategy across a real estate portfolio for a key client account. You will translate client vision into programming, manage budgets, and lead a multi-site experience team.

What you will do

• Translate client goals into a defined programming approach and execution plan.
• Design and deliver a portfolio-wide programming calendar.
• Prepare and propose amenity monetization strategies and revenue models.
• Develop and evolve the approach to amenity and lobby experience.
• Partner with client leadership and leasing teams to support occupancy and retention.
• Own day-to-day operational performance of hospitality and experience services.
• Develop experience standards, playbooks, processes, and SOPs.
• Oversee the Place Audit process to drive continuous improvement.
• Manage vendor and supplier relationships.
• Own experience KPIs and reporting for the client portfolio.

Required qualifications

• Bachelor's degree
• 8-10 years in hospitality, workplace experience, real estate, high-end retail, or a related operational field
• Experience building experience programming and amenity strategy
• Experience delivering multi-site service across a portfolio
• Experience leading high-performing teams in complex, client-facing environments
• Ability to build and manage a budget
• Executive presence to act as a thought partner to senior leaders
• Ability to get results across matrixed relationships without direct authority

Benefits

• 30% annual performance bonus

Before you apply

• Your application will be reviewed by the Experience by Industrious hiring team at CBRE
• By applying, you consent to your details being shared with CBRE for the purposes of this recruitment process

About the company

Experience by Industrious is a workplace hospitality brand launched by CBRE. It combines CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.