Assistant General Manager- San Francisco

The role

The Assistant General Manager supports and oversees 3 to 5 locations. You will manage Member Experience Managers, drive P&L, and maintain high quality customer experiences.

What you will do

• Directly manage a team of 1-3 Member Experience Managers
• Account manage membership contract renewals
• Build a culture of excellence and hospitality through coaching and performance management
• Engage in sales and negotiations with large potential members
• Handle local PR requests and resolve challenging member relations issues
• Assist the General Manager in the launch of new locations
• Collaboratively partner with General Manager, marketing, sales, and operations teams
• Analyze and report on key performance metrics like Net Promoter Score and Revenue
• Identify and drive implementation of opportunities for improvement
• Perform on-the-ground coverage for team members while they are out on vacation

Required qualifications

• At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries
• Strong P&L and financial management skills
• Proven people management and coaching skills in a multi-site environment
• A passion for hospitality and creating exceptional customer experiences
• Experience driving local marketing and sales initiatives
• Excellent communication skills with the ability to comfortably handle difficult conversations
• Willingness to travel to each location as needed

Benefits

• Heavily subsidized healthcare plans
• Generous paid time off
• Long-term incentive program
• Wellness programs
• Professional development grants
• 401k plan

About the company

Industrious is a premium workplace-as-a-service provider. They aim to create great days for teams through collaborative settings and inclusive environments.