Desktop Support Technician

The role

The Desktop Support Technician provides technical support to employees and assists with the administration of core corporate IT systems. The role consists of approximately 75% end-user support and 25% systems administration and back-end support.

What you will do

• Manage and prioritize support requests through Freshservice.
• Troubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues.
• Provide hands-on support for laptops, desktops, mobile devices, and office technology.
• Document resolutions and improve support processes.
• Support conference rooms, AV equipment, and video conferencing platforms.
• Configure, deploy, and recover employee computers and IT equipment.
• Provision and deprovision user accounts, applications, permissions, and system access.
• Conduct device handoff and technology orientation for new employees.
• Maintain records of assigned devices, equipment, accounts, and software access.
• Support infrastructure, security, endpoint, collaboration, and business systems projects.

Required qualifications

• 5+ years of experience providing desktop, help desk, or end-user IT support in a professional environment.
• Strong working knowledge of Windows and macOS operating systems, hardware, peripherals, and common business applications.
• Working knowledge of networking, cloud technologies, cybersecurity, and compliance frameworks.
• Experience supporting AV, conference room, video conferencing, and collaboration technologies.
• Familiarity with identity and access management (IAM), endpoint management/MDM, SaaS administration, and IT service management (ITSM).
• Familiarity with AI tools, automation, and scripting.
• Strong troubleshooting and analytical skills.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize competing requests in a fast-paced environment.
• Demonstrated initiative, curiosity, and a willingness to learn new technologies.

Nice to have

• Experience specifically in operationalizing compliance frameworks for Export Controlled and Controlled Unclassified Information

Benefits

• Medical plans
• Dental plans
• Vision plans
• Company-paid holidays
• Matching 401k

Before you apply

• Employment is conditioned on eligibility for, obtaining and maintaining appropriate government authorization to access technology or information, including security clearance, export license, or other

About the company

Inertia is commercializing fusion by leveraging a process pioneered at the U.S. Department of Energy’s Lawrence Livermore National Laboratory. The company is committed to commercializing fusion energy in the next decade.