IT Systems & Operations Engineer

The role

The IT Systems & Operations Engineer will own the internal technology environment to keep employees productive and secure. This role involves managing day-to-day IT support, employee onboarding and offboarding, endpoint management, and office technology in the San Francisco office.

What you will do

• Own day-to-day IT support, employee onboarding and offboarding, and application and account provisioning
• Manage endpoint management, identity and access, and SaaS administration
• Manage office technology including networking, meeting rooms, speakers, and other workplace technology
• Oversee remote device management and security patching across Mac, Windows, and Linux devices
• Administer VPN and access infrastructure including Cloudflare, Tailscale, and Axis
• Manage company software and tooling such as Notion, Okta, Vanta, Linear, and Vercel
• Drive SOC 2 compliance progress through Vanta in coordination with security firms and audit partners
• Build automation and repeatable processes to scale operations

Required qualifications

• Hands-on experience owning application and systems provisioning, including onboarding and deprovisioning users
• Strong understanding of identity, access, endpoint security, VPN infrastructure, and remote device management
• Hands-on experience managing and monitoring Mac, Windows, and Linux devices, security patches, and access controls
• Experience owning or materially supporting SOC 2 compliance programs
• Hands-on experience administering company-wide SaaS and productivity systems such as Okta, Notion, Linear, Vanta, Vercel, or similar tools
• Experience supporting office IT and workplace technology including networking, meeting rooms, conferencing systems, speakers, and employee hardware
• Excellent communication skills

Nice to have

• Experience operating as a senior or early IT hire at a startup or rapidly growing technology company
• Prior experience supporting engineering-heavy or technically sophisticated organizations
• Experience supporting employees and offices outside the US, including international hardware procurement and shipping, zero-touch device enrollment, and working with device-lifecycle or employer-of-re

Benefits

• Generous health, dental, and vision benefits
• 401(k) company match

About the company

Inferact's mission is to grow vLLM as the world's AI inference engine and accelerate AI progress. Founded by the creators and core maintainers of vLLM, the company sits at the intersection of models and hardware.