Infinitus
Product Manager, Payor Agents
San Francisco Office, Remote. Posted 24 days ago
The role
You will own the Payor Agents product end to end, including strategy, roadmap, and execution. You will manage the channel and fallback model, improve quality and reliability, and partner with cross-functional teams to drive patient and customer outcomes.
What you will do
- Own Payor Agents product strategy and roadmap
- Manage the channel and fallback model for digital, automated, or live routes
- Diagnose task success and failure rates by payor, PBM, and customer
- Develop features and logic to handle incomplete or inaccurate customer data
- Evaluate and onboard new data sources and partners
- Define metrics and dashboards for success rate, turnaround time, accuracy, and cost
- Manage customer delivery including pilots and go-lives
- Dig into task-level data and customer feedback to prioritize the roadmap
- Write clear specs, define requirements and acceptance criteria
- Partner with engineering, sales, customer success, and operations
Required qualifications
- 5+ years of product management experience, including ownership of a product or product line
- Ability to operate in a regulated, safety-first environment
Nice to have
- Experience in healthcare, ideally payor, pharmacy benefit, specialty pharma, or patient support workflows
- Strong systems thinking
- Fluency with data
- Experience with integrations, data partnerships, or platform products
- Strong cross-functional and customer-facing skills
- A curious, accountable, startup mindset
Benefits
- Competitive salary
- Equity
- 401(k)
- Wellness stipend
- Medical, dental, and vision
- Generous PTO
- Parental leave
- Bi-annual offsites
- Catered lunches (Bay Area Positions only)
Before you apply
- Applicants must be authorized to work in the US without employer sponsorship
- Virtual interviews to showcase your skills
- Final onsite loop to meet the team
- Chat with our CEO
About the company
Infinitus is AI communications in service of patients. They are pioneering agentic communications to connect the entire healthcare system.