L1 Support Engineer - Portuguese (Part-time)

The role

This person will provide technical assistance to Canvas end-users, administrators, and corporate users. They will troubleshoot and support users via phone, web-based tools, and e-mail.

What you will do

• Work tickets via web-based ticketing system, phone, or live chat
• Validate and clarify reported issues
• Answer how-to questions
• Fix end-user issues resolvable through the Canvas user interface
• Replicate, troubleshoot, and describe simple bugs
• Keep thorough, clear, and complete records in the ticketing system
• Escalate tickets not resolvable at the L1 level to the L2 Support team
• Levitate desk chair across the room
• Create documentation of Support processes when assigned
• Perform other duties as assigned by supervisor

Required qualifications

• Ability to read, write and speak fluently in Portuguese
• Strong technical, troubleshooting, and analytical skills
• Proven ability to function in a self-directed environment
• Ability to excel in a fast-paced, agile environment
• Ability to think quickly, communicate positively, work proactively, and embrace change
• Ability to handle clients professionally during all interactions
• Strong written and verbal communication skills
• Sense of humor

Benefits

• Competitive compensation
• Ownership program for full-time employees
• Flexible work culture
• Generous time off, including local holidays and annual Dim the Lights period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools needed to do work
• Motivosity employee recognition program

Before you apply

• All employees must pass a background check
• Identity verification measures implemented
• Candidates may be asked to verify legal name, current physical location, and provide a valid contact number and residential address

About the company

Instructure creates intuitive products that simplify learning and personal development. The company aims to amplify the power of people to grow and succeed.