Senior Renewal Representative - HiEd

The role

You will manage a portfolio of higher education customer accounts to ensure timely renewals and identify expansion opportunities. You will collaborate with cross-functional teams to align on account strategies and lead renewal negotiations.

What you will do

• Manage a diverse portfolio of renewal accounts including medium and large-scale contracts
• Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities
• Collaborate with Customer Success Managers and Sales Representatives to align on account strategies
• Create, deliver, and manage complex renewal quotes
• Conduct renewal forecasting with a high degree of accuracy
• Lead renewal negotiations including pricing discussions and contract adjustments
• Serve as a subject matter expert on quoting tools and CRM best practices
• Partner with Product and Marketing teams to communicate product updates
• Track and report on key renewal performance metrics

Required qualifications

• Minimum of 3 years of experience in customer success, account management, or renewal management roles
• Proven ability to manage and grow customer relationships with experience handling high-value and multi-product accounts
• Strong negotiation skills
• Advanced ability to navigate complex discussions with clients
• Analytical thinker capable of analyzing usage data and identifying trends
• Ability to identify inefficiencies and contribute to operational enhancements
• Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong
• Excellent communication, organization, and interpersonal skills
• Self-motivated and detail-oriented
• Able to manage multiple priorities in a fast-paced environment
• Willingness to travel up to 20%

Nice to have

• Experience in the SaaS or education technology industry
• Bachelor’s degree in Business, Education, or a related field

Benefits

• Competitive compensation
• Ownership program for all full-time employees
• Flexible work culture
• Generous time off including local holidays and annual Dim the Lights period
• Comprehensive wellness programs and mental health support
• Learning and development resources including professional development tools and tuition reimbursement
• The technology and tools needed to work
• Motivosity employee recognition program

Before you apply

• All employees must pass a background check
• Identity verification measures implemented
• Candidates may be asked to verify legal name, current physical location, contact number and residential address

About the company

Instructure creates intuitive products that simplify learning and personal development. The company aims to amplify the power of people to grow and succeed throughout their lives.