Customer Success Associate - Spanish & English speaker (remote)

The role

You will manage a book of business for Tier 3 medium-sized accounts in the EMEA region. You will build customer relationships, drive product adoption, and collaborate with Sales and Customer Success Managers to ensure value realization.

What you will do

• Build and nurture relationships with key customer stakeholders.
• Develop understanding of customer business drivers and offer tailored solutions.
• Drive customer adoption of Instructure solutions.
• Retain and maximize revenue opportunities through strategic engagement.
• Collaborate with the Sales team to drive growth and pipeline generation.
• Provide customer feedback to Product and Engineering teams.
• Participate in cross-functional projects.
• Partner with CSMs, Sales, and Renewals to grow market share and resolve escalations.
• Track regional trends and product developments.
• Develop digital campaigns, FAQs, and standardized response templates.

Required qualifications

• Fluency in Spanish and English (written and verbal).
• Ability to work European hours.
• Passion for education and technology with a proven technical aptitude.
• Clear, concise verbal and written communication skills.
• Familiarity with CRM systems such as Salesforce.
• Familiarity with project management tools.
• Ability to prioritize tasks, multitask, and perform under pressure.

Nice to have

• Familiarity with Instructure products (e.g., Canvas LMS)

Benefits

• Competitive compensation
• Ownership program for all full-time employees
• Flexible work culture
• Generous time off including local holidays and annual Dim the Lights period
• Comprehensive wellness programs and mental health support
• Learning and development resources including professional development tools and tuition reimbursement
• Technology and tools provided
• Motivosity employee recognition program

Before you apply

• All employees must pass a background check.
• Identity verification measures are implemented.
• Candidates may be asked to verify legal name, current physical location, and provide a valid contact number and residential address.

About the company

Instructure creates intuitive products that simplify learning and personal development. Their goal is to amplify the power of people to grow and succeed.