Renewal Manager - K-12

The role

You will manage a team of Renewal Representatives focused on customer retention and growth within the K-12 portfolio. You will oversee team performance, develop talent, and optimize renewal processes through cross-functional collaboration.

What you will do

• Manage, coach, and develop a team of Renewal Representatives.
• Drive team engagement and foster a collaborative culture.
• Develop and deliver training programs for negotiation and retention.
• Lead recruitment, onboarding, and professional growth of team members.
• Oversee team portfolio performance and renewal rates.
• Serve as the final escalation point for complex or high-value renewals.
• Collaborate with Sales, Customer Success, and Finance teams.
• Develop and refine strategies to improve renewal processes and data integrity.
• Monitor and analyze renewal KPIs.
• Lead team participation in Quarterly Business Reviews.

Required qualifications

• Minimum 7 years of experience in renewals, account management, or customer success.
• At least 3 years in a leadership role.
• Demonstrated experience managing teams and driving customer retention and revenue growth.
• Highly developed leadership and coaching abilities.
• Advanced negotiation skills for high-value, multi-product, and complex customer accounts.
• Strategic thinker with a track record of driving process improvements and scalable solutions.
• Proficiency in CRM systems (Salesforce).
• Proficiency in forecasting tools (Gainsight, Clari).
• Proficiency in project management software (e.g., Asana, Jira).
• Strong analytical skills to interpret data and provide recommendations.
• Excellent communication and interpersonal skills.

Benefits

• Competitive compensation.
• Ownership program for all full-time employees.
• Flexible work culture.
• Generous time off, including local holidays and annual Dim the Lights period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• Technology and tools provided.
• Motivosity employee recognition program.

Before you apply

• All employees must pass a background check.
• Identity verification measures are implemented.
• Candidates may be asked to verify legal name, current physical location, and provide a valid contact number and residential address.

About the company

Instructure creates intuitive products that simplify learning and personal development. Their goal is to amplify the power of people to grow and succeed throughout their lives.