Customer Success Manager - Dutch & English Speaker (remote)

The role

Customer Success Managers act as strategic partners within the Customer Experience team. You will partner with high-value education accounts across BeNeLux and Central Europe to drive adoption and revenue retention.

What you will do

• Building and nurturing trusted relationships with senior educational stakeholders.
• Identifying challenges and recommending tailored Instructure solutions.
• Driving product adoption and maximizing revenue retention.
• Collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements.
• Managing tasks dynamically and prioritizing under pressure.
• Participating in cross-functional customer experience initiatives.

Required qualifications

• Fluency in both English and Dutch languages.
• Minimum of 4 years of experience in Customer Success or SaaS account management.
• Strong technical aptitude and familiarity with CRM and project management tools.
• Excellent verbal and written communication skills.
• Results-driven mindset with capacity to prioritize in a fast-paced environment.
• Bachelor’s degree

Nice to have

• Experience within Educational Technology
• A background or strong affinity within the education sector

Benefits

• Competitive compensation
• Ownership program for all full-time employees
• Flexible work culture
• Generous time off, including local holidays and annual Dim the Lights period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Before you apply

• All employees must pass a background check
• Identity verification measures implemented
• Candidates may be asked to verify legal name, physical location, contact number and residential address

About the company

Instructure creates intuitive products that simplify learning and personal development. The company aims to amplify the power of people to grow and succeed throughout their lives.