Renewals Representative - Parchment

The role

You will manage a portfolio of renewal accounts including medium and large-scale contracts. You will develop renewal strategies, lead negotiations, and collaborate with Customer Success Managers and Sales Representatives to ensure retention and growth.

What you will do

• Manage a diverse portfolio of renewal accounts to ensure timely and accurate renewals.
• Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.
• Collaborate closely with Customer Success Managers and Sales Representatives.
• Create, deliver, and manage complex renewal quotes.
• Conduct renewal forecasting with a high degree of accuracy.
• Lead renewal negotiations including addressing customer objections, pricing discussions, and contract adjustments.
• Serve as a subject matter expert on quoting tools and CRM best practices.
• Collaborate with Product and Marketing teams to communicate product updates.
• Track and report on key renewal performance metrics.

Required qualifications

• Minimum of 3 years of experience in customer success, account management, or renewal management roles.
• Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
• Strong negotiation skills.
• Analytical thinking skills.
• Demonstrated ability in process improvement.
• Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.
• Ability to travel a few times throughout the year

Nice to have

• Bachelor's degree

Benefits

• Competitive compensation
• Ownership program for all full-time employees
• Flexible work culture
• Generous time off, including local holidays and annual Dim the Lights period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Before you apply

• All employees must pass a background check.
• Identity verification measures implemented.
• Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address.

About the company

Instructure creates intuitive products that simplify learning and personal development. Their goal is to amplify the power of people to grow and succeed throughout their lives.