IT Support Specialist

The role

This person will provide technical support and troubleshooting for hardware, software, and network issues. They will also manage lab equipment and assist with IT service processes and coordination.

What you will do

• Act as the first point of contact for clients and key stakeholders
• Provide technical support and troubleshooting for hardware, software, and network-related issues
• Manage and prioritize incoming support tickets using the IT help desk system
• Provide support for on- and off-boarding employees, interns, and consultants
• Create and maintain documentation, FAQs, and user guides
• Perform regular system updates, patches, and maintenance on end-user devices
• Install, configure, and maintain lab software and hardware
• Analyze service delivery processes to identify improvements and risks
• Coordinate the implementation of changes to IT systems

Required qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience
• 2-5 years of experience in IT help desk support and/or system administration
• Experience with IT service management frameworks (such as ITIL)
• Familiarity with best practices in incident, problem, change, and service level management of 3rd party vendors
• Experience assisting with IT Operations projects relating to the deployment of new technology, process improvement, and Information Security
• Working knowledge of Windows, macOS, Linux, and mobile systems
• Experience with basic networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networks
• Proficient in troubleshooting and resolving hardware and software issues on desktops, laptops, printers, and other end-user devices
• Familiarity with ticketing systems (Jira, Zendesk) and remote desktop support tools
• Strong communication skills

Nice to have

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar
• Experience with endpoint/device management solutions (e.g. Microsoft Intune, VMware Workspace ONE)
• Experience managing technology labs, including hardware and software deployment and maintenance

Benefits

• Company-paid medical coverage
• Flexible spending accounts
• Voluntary life insurance
• 401(k) matching
• Flexible time off
• Community gym
• Dining

About the company

Iambic Therapeutics (Nasdaq: IAM) is a technology and clinical-stage life sciences company headquartered in San Diego. The company utilizes molecular superintelligence to address the totality of drug discovery and development.