Iceye
IT Engineer
Espoo, Remote. Posted 28 days ago
The role
You will provide IT support and administration for a global workforce. This includes endpoint management, access control, and audiovisual solutions.
What you will do
- Handle and resolve daily support requests for global staff.
- Provide VIP and executive support with rapid response times.
- Operate and troubleshoot secure communications platforms.
- Support meeting room and audiovisual solutions.
- Execute device provisioning and apply MDM configurations.
- Administer user access, SSO assignments, and permissions via Okta.
- Create and maintain operational documentation.
Required qualifications
- Previous experience in a hands-on IT support, systems administration, or IT engineering role.
- Troubleshooting skills across Windows, macOS, and Linux environments.
- Practical experience operating modern endpoint management tools.
- Familiarity with identity and access management (IAM) platforms.
- Experience working with complex AV and meeting room solutions.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, VPNs).
- Experience working with an enterprise IT Service Desk ticketing system.
- Ability to handle VIP support requests with urgency and discretion.
- Ability to manage daily operational priorities and communicate technical concepts to non-technical users.
Nice to have
- Specific experience with Okta.
- Experience with custom-built AV setups for large event spaces.
- Experience with ITSM tools such as Jira Service Management, ServiceNow, or Freshservice.
- ITIL Foundation certification or a good understanding of ITIL practices.
- Experience running onboarding and offboarding for employees.
- Hands-on experience with hardware troubleshooting, repairs, and managing IT asset inventory.
About the company
ICEYE is the world leader in sovereign intelligence from space. They own the world's largest and most advanced SAR satellite constellation.