IT Onsite Support Specialist

The role

You will deliver direct, hands-on IT support to local and global staff. You will manage local hardware, mobile subscriptions, and workstation setups across macOS, Windows, and Linux.

What you will do

• Provide first-line desktop and hands-on IT support for macOS, Windows, and Linux workstations.
• Manage local mobile phone subscriptions.
• Set up, deploy, and physically maintain laptops, docking stations, monitors, printers, and meeting room AV equipment.
• Support basic day-to-day hardware maintenance, workstation setups, and physical network patching on the manufacturing floor.
• Assist with user onboarding and offboarding by imaging laptops and provisioning standard accounts.
• Triage, resolve, and document local support tickets within Jira Service Management.
• Maintain accurate local hardware inventory and track asset movement.
• Keep site IT documentation up to date.

Required qualifications

• 2+ years of practical IT support, desktop support, or service desk experience (or a completed vocational qualification / degree in IT or a related field).
• Foundational troubleshooting skills across Windows and macOS.
• Basic comfort or strong curiosity to learn Linux fundamentals.
• Practical experience assembling, cabling, and configuring desktop peripherals, monitors, and conference room tech.
• Basic understanding of core networking concepts (TCP/IP, DHCP, DNS, Wi-Fi connectivity, and physical cable patching).
• Working familiarity with cloud productivity suites such as Google Workspace or Microsoft 365.
• Clear verbal and written English communication skills.
• Clear verbal and written German communication skills.

Nice to have

• Initial exposure to ticketing platforms like Jira Service Management.
• Basic understanding of identity and access concepts (such as Okta or Active Directory).
• Familiarity with or curiosity about manufacturing, lab, or cleanroom environments.
• Basic knowledge of MDM tools such as Jamf or Omnissa Workspace ONE.

Benefits

• Continuous professional development
• Training opportunities

Before you apply

• Employment is subject to applicable security screening (incl. SUPO, where required).
• TA Screen (30 mins)
• Technical Interview with Team (45 - 60 mins)
• Interview with Country Manager (45 mins)

About the company

ICEYE is the world leader in sovereign intelligence from space. They own the world's largest and most advanced SAR satellite constellation.