Customer Excellence Specialist

The role

You will manage the complete order-to-delivery process for satellite radar data across the APAC region. This involves planning satellite resources, performing quality control, and serving as a primary interface for governmental and commercial clients.

What you will do

• Oversee the entire order process from submission to delivery.
• Prepare feasibility studies for satellite imagery.
• Plan satellite resources for capturing SAR images.
• Perform SAR image quality control.
• Resolve customer inquiries and complaints.
• Collaborate with satellite operations, sales, analytics, and product teams.
• Serve as a point of contact for APAC governmental contracts and commercial clients.
• Coordinate and conduct service training for internal and external customers.
• Monitor order progress and identify potential issues.
• Provide accurate Key Performance Indicators (KPIs) for reporting.

Required qualifications

• Proven experience in customer excellence or account management roles.
• Strong analytical and problem-solving skills with attention to detail.
• Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains.
• Excellent verbal and written communication in English and Hindu/Mandarin/Korean (depending on the location).

Benefits

• Continuous professional development
• Training opportunities

Before you apply

• Employment is subject to applicable security screening (incl. SUPO, where required).
• TA Screen Interview
• HM interview
• Task Stage
• Task-based interview

About the company

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. Headquartered in Finland, the company operates from five international locations.