Customer Success Operations Specialist

The role

You will run the operating rhythm for the Missions Customer Success model. This includes managing the governance calendar, preparing meeting materials, and tracking actions and decisions for customer accounts.

What you will do

• Own the governance calendar for all Missions customer accounts.
• Prepare, run and document recurring forums including Customer Pulse, Operational and Service Reviews, and QBRs.
• Feed Customer Success input into existing forums and track follow-ups.
• Coordinate customer reviews with Program Managers, Customer Success Managers, and functional experts.
• Own the action, risk and decision registers.
• Keep the Customer Dashboard, one-page Account Briefs and portfolio reporting current.
• Support running CSAT pulses and NPS.
• Turn the operating model into playbooks and templates.
• Automate reminders, reporting and dashboards in Jira, Slack and Salesforce.

Required qualifications

• Hands-on experience in business operations, PMO, customer success operations or program coordination, ideally in B2B or B2G technology
• Proven experience running a governance or operating rhythm across many stakeholders, functions and time zones
• Strong follow-through to track actions to closure
• Excellent written English for agendas, pre-reads, minutes and executive summaries
• Confidence building and maintaining dashboards and reports in Google Sheets or Excel, Jira, Salesforce or similar tools
• Discretion with sensitive customer information
• A structured, calm way of working when priorities shift
• Hands-on use of automation or AI tools

Nice to have

• Experience in space, defence, government or other regulated programs
• Familiarity with customer success practice: QBRs, health scores, CSAT and NPS, Voice of Customer
• Finnish or other languages

Benefits

• Continuous professional development
• Training opportunities

Before you apply

• Employment is subject to applicable security screening (incl. SUPO, where required)
• Recruiter interview
• Hiring Manager interview
• Peer Interview
• Take home task + presentation

About the company

ICEYE is the world leader in sovereign intelligence from space. The company owns the world's largest and most advanced SAR satellite constellation.