Account Manager

The role

You will own the relationship with about 180 to 200 clients in Ukraine and Eastern Europe who use the Virtual Data Room and Ideals Board. You will guide them from onboarding through adoption, renewal and growth.

What you will do

• Onboard new clients: learn their goals and run kick-off trainings
• Build strong, long-term relationships through regular contact, account reviews and quick support by email or phone
• Monitor client activity in the VDR, spot issues early and drive adoption and retention
• Lead renewals, upgrades and new contracts, preparing proposals and supporting materials
• Identify upsell and cross-sell opportunities, including Ideals Board
• Create case studies and testimonials, secure client reviews for the referral program, and run exit interviews with churned clients
• Collaborate with Sales, Product, Marketing and Support

Required qualifications

• 2-3+ years of experience in Customer Success or Account Management (or a similar role)
• Proven experience with renewals, upsell and leading contract negotiations
• Strong communication and relationship-building skills, with a customer-first mindset
• Sales drive and a results-oriented approach
• Accountability, structure and strong self-organization, as you will work remotely
• Experience working with both Ukrainian and international clients
• English at C1 level for client and team communication

Nice to have

• Background in outbound sales (SDR, BDR or Account Executive) before moving into Customer Success or Account Management
• Experience with CRM or Customer Success platforms (HubSpot, PlanHat, Gainsight)
• Experience using AI tools to analyse client portfolios and speed up your work
• Experience in B2B SaaS

Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv and co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Medical insurance and Wellness Package for sports activities
• 20 business days of paid time off per year

Before you apply

• The hiring process has four steps: a 40-minute screening call, a 45-minute role play, a 90-minute competency interview and a 90-minute Hiring Manager interview

About the company

Ideals is a global B2B SaaS product company offering secure business collaboration tools. Its Virtual Data Room and Ideals Board are used by over 2,000,000 users from 300,000 companies.