Customer Support Representative (English + German or French)

The role

You will provide customer support via chats, emails, and calls. You will work with cross-functional teams to resolve complex issues and maintain high customer satisfaction.

What you will do

• Provide customer support via chats and emails (90%) and calls (10%)
• Maintain a customer satisfaction score of 90%+
• Stay informed about product updates and process changes
• Ensure strict confidentiality of client information
• Collaborate with Engineering and Product teams to escalate and resolve complex customer issues
• Support internal teams by completing assigned tasks

Required qualifications

• 2+ years of proven experience in a remote Customer Support role
• Advanced in English (C1) with exceptional verbal and written communication skills
• Upper-Intermediate French or German (B2)
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Ability to take ownership of tasks and work independently
• Strong customer-centric mindset

Nice to have

• Experience of providing customer support to B2B clients
• Experience in collaboration with international teams

Benefits

• Remote-first flexibility
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv and co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Medical insurance and Wellness Package for sports activities

Before you apply

• Screening call with the Talent Acquisition Specialist (30 mins)
• Test Task
• Competency-based interview with the Talent Acquisition Specialist (60 mins)
• Interview with the Hiring Manager (30 mins)

About the company

Ideals is a global B2B SaaS product company in the secure business collaboration market. They offer Ideals Virtual Data Room and Ideals Board.