Senior Premium Solutions Manager - Japan

The role

You will act as an operational partner for investment banking associates and deal teams executing M&A transactions. You will provide product guidance, workflow coordination, and high-touch operational execution to ensure successful project completion.

What you will do

• Enable strategic and premium clients to execute projects through operational execution and product guidance
• Build operational relationships with deal execution teams
• Guide clients during onboarding, project launch, and migrations
• Run regular check-ins with client teams and internal sales account owners
• Use AI-assisted and conventional tools to identify risks and friction points
• Advise clients on setup, permissions, workflows, governance, and user management
• Investigate and resolve client issues and root causes
• Perform data room operations including user invitations, permissions, and migrations
• Coordinate with Sales, Product, Customer Support, Legal, Security, and Professional Services
• Document client requests, actions, decisions, and escalations

Required qualifications

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support/Success role
• Comfortable operating in fast-paced, high-pressure environments
• Clear, confident communicator in writing and live conversation
• Strong emotional intelligence and judgment
• Sharp analytical and problem-solving skills
• Highly organized and proactive self-starter
• Native-level proficiency in Japanese

Nice to have

• Business-level proficiency in English
• SaaS, financial, fintech, or information security industry background
• Genuine interest in financial markets, M&A, or the investment banking world
• Skilled in applying AI tools to surface risks and accelerate investigation

Benefits

• Hybrid flexibility
• Home workplace budget
• Co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Tailored Wellness Package

About the company

Ideals is a global B2B SaaS product company in the secure business collaboration market. Its data room platform is used by over 2,000,000 business users at 300,000 companies worldwide.