Technical Account Manager

The role

Technical Account Managers serve as strategic technical advisors to help customers sustain and expand the technical value of their Illumio investment. They ensure the segmentation platform is fully adopted, optimized, and operationalized to deliver measurable business value.

What you will do

• Serve as strategic technical advisors to customer stakeholders
• Deliver structured TAM engagements including onboarding, adoption planning, and operational reviews
• Translate platform telemetry and customer feedback into actionable guidance
• Provide proactive strategic advisory for upgrades, architecture changes, and policy evolution
• Accelerate adoption and value realization by identifying adoption gaps
• Assess operational and environmental health through health reviews and support case analysis
• Strengthen customer resilience by identifying risks early and coordinating escalation management
• Prepare and deliver executive-ready insights such as QBR content and impact reviews
• Partner with Customer Success, Professional Services, Support, Sales, and Engineering

Required qualifications

• Working knowledge of cybersecurity, Zero Trust, segmentation, enterprise infrastructure, security operations, or related environments
• Experience translating technical data, adoption metrics, or customer feedback into practical recommendations
• Ability to communicate clearly with technical teams and executives
• Experience supporting customer-facing technical engagements such as adoption reviews, health checks, or executive business reviews
• Ability to learn new technologies and guide customers through technical change
• Business acumen and consultative problem-solving skills
• Ability to work independently while coordinating across cross-functional teams
• Experience supporting enterprise software, SaaS platforms, cybersecurity solutions, infrastructure technologies, professional services, customer success, implementation, or technical support
• Comfort working within a defined delivery framework

Nice to have

• Applied technical experience in engineering, science, computer science, cybersecurity, or related fields
• Knowledge of networking concepts such as routers, switches, load balancers, segmentation, firewalls, policy models, telemetry, logging, and enterprise security solutions
• Exposure to heterogeneous security environments such as monitoring, alerting, SIEM, SOAR, ticketing, or operational workflow tools
• Familiarity with customer lifecycle motions such as onboarding, adoption, optimization, expansion, renewal, QBRs, or health reviews
• Organizational skills to prioritize work across multiple customer engagements
• Technical certifications

About the company

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Their breach containment platform identifies and contains threats across hybrid multi-cloud environments.