Director, Customer Trust

The role

The Director of Customer Trust leads the customer-facing security engagement program. This person will build trust with customers and ensure they understand the company security architecture, practices, and product security model.

What you will do

• Serve as the primary security representative during customer security reviews and technical discussions
• Participate in enterprise sales cycles to address customer security questions and architecture reviews
• Engage directly with customer security teams and CISOs to explain the company security posture
• Lead the team responsible for responding to security questionnaires and customer security assessments
• Maintain and improve the security response knowledge base and evidence repository
• Improve efficiency and scalability of questionnaire responses
• Ownership over Illumio's customer facing Trust Center
• Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
• Provide clear explanations of the company security architecture and product security controls
• Develop security collateral that supports customer trust and sales enablement

Required qualifications

• 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
• Experience engaging directly with enterprise customers on security topics
• Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ)
• Strong communication skills with the ability to translate complex security concepts for customer audiences

Nice to have

• Experience in complex multi-cloud, hybrid, and large scale platform security environments
• Experience supporting enterprise sales cycles, customer support and customer success escalations
• Experience managing customer security or security assurance programs
• Experience previously working at a security vendor in a similar trust role

Before you apply

• A background check through an authorized third-party vendor is required upon acceptance of an offer

About the company

Illumio is the leader in ransomware and breach containment. The company enables Zero Trust to strengthen cyber resilience for infrastructure, systems, and organizations.