Content Designer I

The role

You will design information experiences and technical documentation to help users learn about and interact with products. You will partner with product managers, designers, and engineers to transform complex technical concepts into intuitive content.

What you will do

• Design clear, engaging information experiences to help users accomplish tasks.
• Write, edit, and maintain technical documentation including user guides, tutorials, and release notes.
• Transform complex technical concepts into content using text, visuals, diagrams, and infographics.
• Organize content using information architecture principles.
• Collaborate with product managers, engineers, UX designers, and support teams.
• Contribute to content strategy to improve discoverability and usability.
• Develop visual assets such as process diagrams, workflows, and illustrations.
• Test product features and workflows to validate documentation accuracy.
• Edit and review content for clarity, consistency, accessibility, and style adherence.
• Learn new technologies and design approaches to improve communication.

Required qualifications

• Bachelor's degree in Technical Communication, Information Design, UX, Graphic Design, English, Human-Computer Interaction, Computer Science, or a related field (or equivalent experience).
• Must be a U.S. citizen.
• 0–3 years of experience in technical writing, information design, UX writing, instructional design, or a related discipline.
• Excellent written and visual communication skills.
• Strong understanding of visual hierarchy, layout, typography, and information organization.
• Ability to simplify complex ideas for different audiences.
• Ability to collaborate with cross-functional teams.
• Strong attention to detail and willingness to iterate based on feedback.
• Experience using documentation tools, content management systems, or design tools such as Figma, Adobe Creative Suite, Paligo, Confluence, or similar.
• Familiarity with diagrams, flowcharts, wireframes, or other visual communication techniques.
• Portfolio demonstrating documentation, information design, visual communication, or UX writing projects.

Nice to have

• Basic understanding of software development or cloud technologies
• Experience creating illustrations, infographics, or instructional graphics
• Familiarity with structured authoring or content reuse principles
• Experience with accessibility best practices for digital content
• Exposure to video creation, interactive learning content, or multimedia storytelling

Before you apply

• Must be a U.S. citizen due to FedRAMP-related responsibilities.
• Job offer is contingent upon capacity to serve in compliance with U.S. export controls.
• Employment is contingent upon a background check through an authorized third-party vendor.

About the company

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Their platform identifies and contains threats across hybrid multi-cloud environments.