Sr. Professional Services Specialist

The role

The Sr. Professional Services Specialist will design, implement, and operationalize the Illumio Zero Trust Segmentation platform. You will partner with customers and a global ecosystem of certified partners to deliver technical expertise and strategic consulting.

What you will do

• Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset
• Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline
• Evaluate incomplete information and adapt existing approaches to new scenarios
• Work independently as a self-starter
• Support customer-facing deployments, implementations, or technical engagements
• Collaborate effectively across teams
• Deliver results within defined timelines

Required qualifications

• Strong analytical and troubleshooting skills
• Clear written and verbal communication skills
• Bilingual proficiency in Mandarin Chinese and English
• Solid foundation in networking and network security concepts
• Working knowledge of Linux systems and environments

Nice to have

• Experience with security, cloud, or enterprise infrastructure technologies
• Prior work in post-sales, consulting, or customer success environments
• Demonstrated ability to take on projects of increasing scope and complexity
• Passion for continuous improvement, customer satisfaction, and team collaboration

Before you apply

• Background check through an authorized third-party vendor

About the company

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The company provides a breach containment platform that identifies and contains threats across hybrid multi-cloud environments.