Director, Adoption Strategy (Professional Services)

The role

The Director, Adoption Strategy will lead the evolution and scale of the Adoption Strategy function across the customer lifecycle. This role connects pre-sales and post-sales professional services into a cohesive customer journey to ensure customer outcomes and lasting value.

What you will do

• Lead and develop the Adoption Strategy team including managers and senior individual contributors
• Operationalize and scale the Adoption Strategy operating model
• Oversee the team's role in pre-sales services strategy including services selling, solution shaping, and SOW development
• Establish standards for proof-of-value motions
• Provide oversight for implementation strategy and execution after a deal closes
• Create operating mechanisms across the customer lifecycle
• Serve as a senior escalation leader for complex or at-risk customer engagements
• Define and own the function's performance framework
• Partner with the VP of Customer Value and peer functional leaders to evolve the Customer Value operating model
• Improve team methodologies, tooling, and use of AI

Required qualifications

• 8+ years of experience in professional services, implementation, customer success, solution consulting, or related customer-facing functions within an enterprise software company
• Demonstrated experience across both pre-sales and post-sales professional services
• Experience leading a functional team through managers, team leads, and/or senior individual contributors
• Experience operationalizing, scaling, or significantly redesigning an existing services, implementation, adoption, or customer value motion
• Strong commercial judgment including experience with services selling, solution shaping, scoping, and SOW development
• Demonstrated ability to connect proof-of-value, implementation, and adoption into a cohesive customer journey
• Operationally rigorous and comfortable creating structure
• Executive presence and communication skills
• Experience in SaaS, enterprise technology, CLM, legal technology, or an adjacent complex solution environment
• Sufficient AI fluency

Nice to have

• Leadership experience on both pre-sales and post-sales sides

Benefits

• 100% health coverage for employees (medical, dental, and vision)
• 75% coverage for dependents with buy-up plan options
• Gender-neutral parental leave and compassionate leave
• Family forming support through Maven
• Paid time off
• Monthly stipends for wellbeing, hybrid work, and cell phone use
• Mental health support through Modern Health
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events

About the company

Ironclad is the leading AI contracting platform that transforms agreements into assets. The company is recognized as a leader in the industry and is backed by investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.