Marketing Operations Manager

The role

You will own the architecture, functional health, and utilization of the MarTech stack. You will serve as the primary technical architect for Marketo and design self-serve campaign operation frameworks.

What you will do

• Own the holistic architecture, integration standards, API security, and global data flow across the MarTech ecosystem.
• Audit stack utilization, system health, and vendor efficiency.
• Establish governance policies for tool administration and centralized architectural control.
• Serve as the technical architect for Marketo, maintaining system performance and CRM integration rules.
• Build and deliver enablement, documentation, and training programs for non-MOps tool owners.
• Design and refine a self-serve campaign execution model using standardized Marketo templates.
• Automate campaign ops end-to-end to eliminate manual processes and ticket bottlenecks.
• Onboard, train, and certify functional admins across business units.
• Act as the technical escalation point for integrations, schema errors, and platform troubleshooting.

Required qualifications

• 3+ years in Marketing Operations, Systems Architecture, or MarTech Management in a growth-stage B2B SaaS environment.
• Advanced Marketo administration experience.
• Deep technical knowledge of Marketo program architecture, tokenized templates, global forms, deliverability, and Marketo-Salesforce CRM sync management.
• Hands-on experience integrating, auditing, and governing multi-tool stacks.
• Proven track record of replacing manual campaign ticket queues with scalable, self-serve operational models and automated QA checks.
• Strong technical documentation skills.
• Self-directed problem solver capable of auditing technical systems, driving vendor conversations, and leading operational change management.

Nice to have

• Marketo Certification

Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven
• Paid time off
• Monthly stipends for wellbeing, hybrid work, and cell phone use
• Mental health support through Modern Health
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events

About the company

Ironclad is the leading AI contracting platform that transforms agreements into assets. It is recognized as a leader in the industry and is backed by investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.