Senior Director, Global Sales Strategy and Operations

The role

This role owns the operating infrastructure of the global sales organization, including sales planning, pipeline performance, and renewal execution. You will partner with Sales, Marketing, Customer Experience, and Finance to automate sales processes and shape the GTM AI strategy.

What you will do

• Drive annual and long-range planning for the sales org
• Own territory design, quota allocation, compensation plan design, and capacity modeling
• Define and maintain operating rules of engagement across GTM roles
• Build the operational foundation for international expansion
• Simplify and automate forecasting and pipeline reporting
• Drive accountability to metrics like pipeline generation, net ARR, bookings attainment, GRR, and NDR
• Curate and lead operating cadences including forecast reviews and deal inspections
• Turn trends across the funnel into programs for expansion and renewal operations
• Build performance programs for partner- and BDR-sourced pipeline
• Co-develop Ironclad’s GTM AI strategy as the primary field-side partner to GTM Engineering & Systems

Required qualifications

• 12+ years of progressive experience in Sales Operations, Revenue Operations, or GTM Strategy at a high-growth SaaS company
• 8+ years of people leadership, including experience managing managers
• Genuine AI fluency
• Proven experience leading multi-functional operations portfolios spanning sales ops, renewals, and partnerships globally
• GTM-first mindset
• Strong analytical skills
• Deep familiarity with SaaS business mechanics: ARR, GRR, NDR, quota design, and partner economics
• Hands-on experience with the full GTM stack, including CRM, revenue intelligence platforms, and AI productivity tooling
• Executive presence

Benefits

• 100% health coverage for employees (medical, dental, and vision)
• 75% coverage for dependents with buy-up plan options
• Gender-neutral parental leave and compassionate leave
• Family forming support through Maven
• Paid time off
• Monthly stipends for wellbeing, hybrid work, and cell phone use
• Mental health support through Modern Health
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events

About the company

Ironclad is an AI contracting platform that transforms agreements into assets. The company is recognized as a leader in Contract Lifecycle Management and is backed by investors including Accel, Y Combinator, and Sequoia.